Everyday IT.
Real business needs.

When to talk with us.

• A device is getting in the way

  A computer behaves unexpectedly, a peripheral stops cooperating, or an everyday task becomes difficult.

• You’re not sure where the issue starts

  Describe what you were trying to do and what happened. You do not need to diagnose it before contacting us.

• Your team needs technical guidance

  Talk through the IT questions that come with running a business.

Define the work around your needs.

We discuss the issue, the affected equipment, and what support is appropriate. The specific work and any follow-up are agreed around your requirements.

Useful details for the first conversation.

• The equipment involved and any error messages.
• When the issue started and who it affects.
• What has changed recently and what you have already tried.

Please keep passwords, recovery codes, and confidential business or customer information out of an initial inquiry.

Make the information easier to follow.

Explore sample document formats for organizing device information and recording next steps. They use illustrative data and can help you picture the information to discuss.