The office equipment
still matters.

When to talk with us.

• Printing has become a recurring interruption

  Tell us which device is affected and whether the issue happens for one person or the whole workplace.

• A peripheral is not cooperating

  Describe the equipment, how it connects, and the task you need it to perform.

• You need help understanding the next step

  We discuss the symptoms and the equipment so the support scope starts in the right place.

Define the work around your needs.

We clarify the model, connection, and problem before discussing the work. Hardware faults, replacement parts, and manufacturer-specific work may require a separate next step.

Useful details for the first conversation.

• The printer or peripheral manufacturer and model.
• How the equipment connects to your computer or workplace.
• Any error messages and the pattern of the problem.

Please keep passwords, recovery codes, and confidential business or customer information out of an initial inquiry.

Make the information easier to follow.

Explore sample document formats for organizing device information and recording next steps. They use illustrative data and can help you picture the information to discuss.